Privacy Policy

 

Privacy Policy

Effective Date: 1st March 2025
Last Updated: 15th April 2025

Welcome to UVN Kitchen, We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”) for grocery and restaurant food delivery.

By using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information:

  • Name

  • Email address

  • Phone number

  • Delivery address(es)

  • Payment information (e.g., UPI ID, card details via secure payment gateways)

  • Profile image (if provided)

b. Automatically Collected Data:

  • Device information (OS, version, type)

  • Location data (GPS)

  • IP address

  • App usage data (e.g., features accessed, time spent)

c. Cookies & Tracking:

We use cookies and similar technologies to improve functionality and user experience.

2. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Facilitate payments and refunds

  • Improve app performance and customer service

  • Send updates, offers, and important notifications

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Delivery partners to fulfill your orders

  • Restaurants and vendors for order processing

  • Payment processors

  • Legal authorities when required by law

  • Analytics and marketing service providers (non-personally identifiable information)

4. Data Security

We implement strict security measures to protect your data, including encryption, secure servers, and restricted access. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access or correct your personal data

  • Delete your account and personal information

  • Opt out of promotional communications

To exercise these rights, contact us at Support@uvnenterprises.in

6. Third-Party Services

Our app may contain links or integrations with third-party services (e.g., payment gateways, map APIs). We are not responsible for the privacy practices of those services.

7. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect data from minors. If we become aware, we will delete such data promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of major changes through app notifications or email.

9. Contact Us

If you have questions or concerns about this policy, please contact us at:
UVN Kitchen
Email: Support@uvnenterprises.in

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